Technical Support

Feedback and forum

Customer feedback is particularly valuable as it helps the team validate use cases, guide development, and troubleshoot issues. Comments and questions are always welcome on the Community Forum.

Version Support Policy

SDK Support

Adobe always recommends that you use the latest product version (Major.Minor.Patch) since it is always the most functional and most secure. To support existing applications that may take time to migrate, The SDK team adheres to a support policy that ensures deployed versions continue to function securely as follows:

• Every Major/Minor Version is supported for one year after the release of a newer Major/Minor Version; that is a Major.Minor.X version reaches its end of life 1 year after the next Major/Minor Release. For example, If there are 1.2.0 (Minor), 1.3.0 (Minor) and 2.0.0 (Major) releases in sequence then,
  • 1.2.0 becomes unsupported 1 year after the release of 1.3.0.
  • 1.3.0 becomes unsupported 1 year after the release of 2.0.0.
• Security patches and critical bug fixes are generally provided for the last dot release of the supported major versions. For example, if supported versions are 1.2.1, 1.3.1 and 2.0.0, only the 1.3.1 and 2.0.0 release would receive a security update. As a best practice, deployment on a supported major release should migrate to the last minor update for that release.

Public API Support

With the evolution of our APIs, a new version of the API may contain non-backward compatible changes and we recommend adoption of a new version upon its release. The previous version of the API will be supported for one year after the release of a new version. Adobe will use reasonably commercial efforts to provide 12-months’ notice of deprecation, unless extenuating circumstances prompt a shorter notice period. Notices will be updated from time to time here, and it is your sole responsibility to check for updates from time to time. After the deprecation notice, no new enhancements are made to the service. Adobe reserves the right to modify, deprecate, or discontinue the service, in whole or in part, at any time.

Last updated 12/6/2022

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