Product Recommendations
The Recommendations API empowers VIP Marketplace partners to provide intelligent, personalized, and context-aware product suggestions, enhancing the customer experience through upsell, cross-sell, and add-on opportunities. For more details, see Manage recommendations using APIs section in the Adobe Commerce Partner API documentation.
Testing Recommendations in Sandbox
The standalone Recommendations API and certain existing APIs can fetch recommendations through query parameters, and these recommendations are now available in the Sandbox environment.
No updates have been made to the Sandbox UI, as recommendations will be delivered exclusively through the APIs.
Specific, hardcoded recommendations have been configured to facilitate integration and functional testing of the recommendations feature. These predefined rules are as follows:
Note: In production, recommendations will be context-aware and based on the customer's entitlements (products owned), and products that are already owned shall not be recommended.
| APIs | Context | Rules for showing recommendations in sandbox | Comments |
|---|---|---|---|
Recommendations API (new) | GENERIC | Upsell Recommendation 1. CC All Apps - Pro for teams cross-sell Recommendation 1. Adobe Express for teams AddOn Recommendation 1. AI Assistant for Acrobat for enterprise | These products will be recommended regardless of the customer and their current entitlements. |
Recommendations API (new) | ORDER_PREVIEW | Upsell Recommendation 1. CC All Apps - Pro for teams while previewing Creative Cloud for teams All Apps 2. Creative Cloud All Apps - Edition 4 for enterprise, while previewing Creative Cloud All Apps Enterprise cross-sell Recommendation 1. Adobe Express for teams AddOn Recommendation 1. AI Assistant for Acrobat for enterprise while previewing Acrobat Pro/Std for enterprise 2. AI Assistant for Acrobat for the team while previewing Acrobat Pro/Std for the team | Recommendations are subject to the lineItem(s) that are previewed. |
Create Order API | Order Preview | Order Type: PREVIEW Upsell Recommendation 1. CC All Apps - Pro for teams while previewing Creative Cloud for teams All Apps 2. Creative Cloud All Apps - Edition 4 for enterprise while previewing Creative Cloud All Apps Enterprise cross-sell Recommendation 1. Adobe Express for teams AddOn Recommendation 1. AI Assistant for Acrobat for enterprise while previewing Acrobat Pro/Std for enterprise 2. AI Assistant for team while previewing Acrobat Pro/Std for team | Same recommendations as exposed for the standalone Recommendations API in the ORDER_PREVIEW context. Recommendations are subject to the lineItem(s) that are previewed. |
Create Order API | Renewal Preview | Order Type: PREVIEW_RENEWAL without lineItems Upsell Recommendation 1. CC All Apps - Pro for teams cross-sell Recommendation 1. Adobe Express for teams AddOn Recommendation 1. AI Assistant for Acrobat for enterprise | Same recommendations as exposed for the standalone Recommendations API in the GENERIC context |
Create Order API | Renewal Preview | Order Type: PREVIEW_RENEWAL with lineItems Upsell Recommendation 1. CC All Apps - Pro for teams while previewing Creative Cloud for teams All Apps 2. Creative Cloud All Apps - Edition 4 for enterprise while previewing Creative Cloud All Apps Enterprise cross-sell Recommendation 1. Adobe Express for teams AddOn Recommendation 1. AI Assistant for Acrobat for enterprise while previewing Acrobat Pro/Std for enterprise 2. AI Assistant for team while previewing Acrobat Pro/Std for team. | Same recommendations as exposed for the standalone Recommendations API in the ORDER_PREVIEW context. Recommendations are subject to the lineItem(s) that are previewed. |