Migrate from VIP to VIP-MP
You can seamlessly transfer existing customers from VIP to VIP-MP. Customer consent can be obtained by sending the customer’s VIP Membership ID in the transfer request. You can use the Preview Offers endpoint to check a customer’s eligibility for transfer and to preview the offers that need to be transferred for their existing VIP subscriptions.
Eligibility rules for migration
Products
- Customers must have at least one active VIP product.
- For a customer, each existing VIP product must have an equivalent VIP-MP product.
Three-Year Commit (3YC)
- Customers with Three-Year Commit are only eligible for transfer if they have accepted 3YC after March 27th, 2023 or their 3YC end date is before their next anniversary date.
Membership
- Customer must have a valid existing VIP Membership ID (indirect or direct).
- Customer admin must have accepted VIP Terms and Conditions.
- Customer must not be part of a linked membership group.
Renewal Window
- Customers within the renewal window are now allowed to transfer to VIP-MP.
- If customers are in the renewal window prior to their anniversary date, they are only allowed to transfer if they have fully renewed.
Region
- Customer must be in the list of Supported Countries.
Reseller
- The reseller must have accepted the VIPMP Terms & Conditions.
- The reseller must be approved to sell in the country of the customer.
- The reseller must be enabled to sell into the customer’s market segment.
Compliance
- The customer must not have any unpaid VIP purchase orders.
- The customer must not have any outstanding VIP purchase authorizations.
- This can be bypassed by passing an optional query parameter that will expire all outstanding purchase authorizations.
Returns
- Customer must not have any orders that can be returned (as per VIP return policy)
- This can be bypassed by passing an optional query parameter that will disable rollback to VIP.
Note: Adobe reserves the right to disallow seamless move based solely on Adobe’s discretion.
APIs to enable migration
The following APIs are available to enable migration from VIP to VIP-MP: